Stop 5 of 8 · Weekly
Friday client updates
The PM notes and this week's photos turned into the Friday email every homeowner on a live job gets, delays included.
What the PM actually sends you
On Thursday night Lina's project manager dumps the week into a shared folder: eleven photos, a page of notes in fragments, and a text that says Marlow inspection passed, Ortiz waiting on the glass. That is the raw material for two homeowner emails that have to sound like Lina wrote them at her desk.
Homeowners living through a remodel are not anxious because the work is behind. They are anxious because nobody told them anything since Monday. The Friday update is the cheapest thing in this whole course and it is the one that gets you the review.
The shape
| Part | What it does |
|---|---|
| What got done | Names the work and the room, not the trade jargon |
| What happens next week | Who is in the house and on which days |
| The one decision | The selection or approval Lina needs, with the date |
Three parts, under two hundred words, one or two photos. No progress percentages, because a percentage invites an argument.
[upload this week's PM notes and the job photos] Write the Friday homeowner update for each active job in these notes. For each one: what got done this week in plain language, who is in the house next week and on which days, and the single decision I need from them with the date it has to land. Under two hundred words each. Warm, calm, no jargon, no percentages, no start or finish dates I have not given you. If a note is too vague for me to send, ask me the question instead of guessing. Sign as Lina.
Delays, without blame
Every remodel has a bad week. The update that goes well names the fact, names what the crew does instead, and names the new date. It does not name the sub, does not blame the supplier, and does not promise to make the time back.
The tile for the [Ortiz] primary bath is [two] weeks late. Write the paragraph for this Friday's update. Say what is late and by how long, what the crew is doing in the meantime so the house is not sitting empty, and what this moves downstream with the new date. Do not name or blame the supplier or the sub. Do not promise to make the time back. Four sentences.
[paste the selections plan and this week's notes] Which selections on this job are now the thing holding the schedule? For the most urgent one, write me three sentences I can drop at the bottom of the Friday update: what we need, what it holds up, and the date it has to be decided by. Direct, not pushy, no guilt.