Course

AI Operations for Small Business Owners

Build the company that runs for two weeks without you, and prove it.

HardSmall business

0/99 stops · about 2.5 hours · final quiz · certificate

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Start with

• AI at Work: FoundationsStart from zero and finish with three things you can actually use.
• AI for Small Business OwnersThe owner's week: promises, quotes, cash, complaints, hiring and the admin.

Who this is for

Owners of companies with five to thirty people who want the business to run on systems instead of on them. Every example follows Nadia, who owns an eight-person dental-supply company in Orange County and wants two weeks off without the business noticing.

You will be able to

• Build the company operating system as four Projects the team actually opens
• Replace your morning with scheduled routines that report and never decide
• Delegate the recurring work to Cowork with a brief and a review step
• Put Claude in Chrome on the supplier and state portals with a submit rule
• Build a weekly dashboard from exports and read the eight numbers in five minutes
• Run a hiring and onboarding machine, and prove the whole system with a week away

Stops

1. 1 The operating systemFour Projects with a named owner each, the team rules on the Team plan, and the full instruction set for Operations. Set once
2. 2 Routines that reportFour scheduled routines that replace the owner's morning, written exceptions only, with a hard list of what a routine may never do. Set once
3. 3 Cowork delegationsThe five-part brief, three standing delegations, and the review step that decides whether each one keeps running. Weekly
4. 4 Claude in Chrome on the portalsFour portals the team touches every week, one submit rule that never bends, and the session log that proves who pressed the button. Weekly
5. 5 The dashboardThree exports, eight numbers, a trigger value on each one, and a read that takes five minutes because there is nothing else on the page. Weekly
6. 6 Hiring and onboardingA scorecard written before the advert, a pipeline with a clock on it, and two weeks of onboarding where the Projects do the teaching. Later
7. 7 Guardrails for a teamThe paste rule everybody can recite, the six things only the owner does, a one-screen approval flow, and the exception log the month review reads. Set once
8. 8 Customer experience at scaleThree reply tiers with an owner each, an escalation path with hours on it, and a monthly digest that turns tickets and reviews into rule changes. Daily
9. 9 Nadia's two weeks away and the capstoneThe handover pack, the four routines carrying the week, and the graded capstone: one week run by the team, scored out of 100. Weekly

Final quiz