Tech support and IT
Tickets, runbooks, scripts and the explanation the person on the other end can actually follow.
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Beginner
You have never used Claude for work.
Your first wins in this job, the habits that keep you safe, one Project and one real file to show for it.
No course at this level yet. It is on the list.
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Intermediate
You use Claude most weeks.
The workflows this job actually runs on, end to end: files, Projects, connectors, routines and artifacts.
AI for Tech Support and IT
Triage, diagnose, script and document every ticket without pasting a single secret.
Intermediate -
Hard
You already run part of the job on Claude.
Delegation with Cowork, scheduled routines and Dispatch, Claude in Chrome, Claude Code, and quality control you can measure.
AI for Managed IT Providers
Twelve clients, one template: roadmaps, gap lists, runbooks and scripts with guardrails.
Hard -
Seriously hard
You want to build with Claude, not just use it.
Your own skills, MCP connectors, agents and evaluation, Claude Code end to end, guardrails and a graded capstone.
AI for Cloud Architects and Public-Sector Solution Engineers
Architecture, compliance, runbooks, cost models and the tools you build yourself.
Seriously hard